Refund policy
Last updated 22 September 2026This policy explains what you get back when you cancel, when a delivery goes wrong, and how and when the money reaches you.
This wording is provisional. SoLite's final terms will replace it before launch, and nothing here is a promise until then.
What this covers
It covers every subscription bought through the SoLite website or app, and every order that is part of one.
Cancelling before the first delivery
Cancel before the kitchen's cutoff for your first delivery and the full amount you paid is refunded, including the delivery fee.
Cancelling after deliveries have begun
The deliveries you have received are charged at the package's daily rate, and any discount you were given for the length of the subscription is recalculated for the days you used. What remains is refunded. Orders already past the kitchen's cutoff when you cancel count as delivered.
Pauses
A pause is not a cancellation and nothing is refunded for paused days. Your subscription is extended instead, so you receive every delivery you paid for.
A delivery that did not arrive
If an order is not delivered for a reason on our side, we deliver it again on the next available day or refund that day at the daily rate, whichever you prefer. An order we could not deliver because nobody was available at the address and no instructions were left is not refunded.
A problem with a delivery
Report a problem from the order in your account within 24 hours of delivery. Depending on the problem we replace the dish, credit your wallet or refund the order. Please keep the packaging and, where you can, a photograph.
How refunds are paid
Refunds go back the way you paid: to the same card, or to your SoLite wallet if you paid with wallet credit or points. If you prefer wallet credit instead of a card refund, tell us and we will add a small bonus.
When the money arrives
We approve refunds within two working days. Wallet credit is immediate; a card refund appears on your statement within five to ten working days depending on your bank.
Contact
For anything about a refund, write to support@solite.sa with your subscription number.