Terms and conditions
Last updated 22 September 2026These terms govern your use of the SoLite website and any meal subscription you buy through it. By subscribing you agree to them.
This wording is provisional. SoLite's final terms will replace it before launch, and nothing here is a promise until then.
Who these terms are between
The agreement is between you, the customer, and SoLite, the company that prepares and delivers your meals. You must be at least 18 and able to receive deliveries at the address you give.
What we provide
A subscription is a set number of delivery days of the package you choose, on the weekdays you choose, delivered to your address in a delivery window we offer for your area. Menus change with the season and a dish may be replaced by one of equal value when an ingredient is unavailable.
Your account
Your mobile number is your account. You are responsible for keeping your sign-in to yourself and for the accuracy of the address, allergies and other details you give us. Tell us promptly if any of them change.
Ordering and delivery
Each delivery day is an order prepared for you the day before. We deliver within the window you chose; if nobody is available to receive the order we will leave it where you instructed or try to reach you by phone. An order left as instructed counts as delivered.
Changing or pausing
You may change your dishes, your address or your delivery window for any order until the kitchen's cutoff, which is shown on each order. You may pause deliveries for up to the number of days your package allows, and your subscription is extended by the same number of days.
Payment
The full price of the subscription is due when you subscribe, in Saudi riyals, including VAT. Payment is taken by our payment provider; we never see your card details. Prices shown at the time of purchase apply for the life of that subscription.
Cancellation and refunds
You may cancel at any time from your account. What is refunded depends on when you cancel and is set out in our refund policy, which forms part of these terms.
Allergies and liability
Our kitchen handles common allergens. We block dishes that contain an allergen you have told us about, but we cannot guarantee that any dish is free of traces. If you have a severe allergy, please contact us before subscribing. Our liability is limited to the price you paid for the affected orders.
Contact
Questions about these terms can be sent to support@solite.sa. We aim to reply within two working days.